Download Ebook Conflict Survival Kit: Tools for Resolving Conflict at Work (2nd Edition), by Daniel B. Griffith, Cliff B. Goodwin
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Conflict Survival Kit: Tools for Resolving Conflict at Work (2nd Edition), by Daniel B. Griffith, Cliff B. Goodwin
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Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.
- Sales Rank: #72851 in Books
- Brand: Brand: Prentice Hall
- Published on: 2012-01-16
- Original language: English
- Number of items: 1
- Dimensions: 10.30" h x 1.00" w x 8.10" l, 1.58 pounds
- Binding: Paperback
- 384 pages
- Used Book in Good Condition
Most helpful customer reviews
2 of 2 people found the following review helpful.
Good Survival Kit
By STTF
Good book, well structure and straight to the point. Content flow is good on subject with good explanation of categories, topic definition, case scenarios, and applicable to real world experience. Author's reference material is well cited. This is a must have for high school and college student, beginning to high level managers, those seeking negotiation and counseling skills. If you have a need for a career building kit, this is it.
1 of 1 people found the following review helpful.
well organized book with excellent instructional resources
By teacher
very well organized book on managing conflict. Has useful power points, quizzes, and instructional materials for classroom instruction. The case stories are simplistic. They do illustrate the points the authors wish to make. However, the students became bored with the same cast of characters that were carried throughout the book. Use of real cases and current events would improve instruction.
1 of 1 people found the following review helpful.
RECOMMENDED BY MY UNI PROFESSOR
By ELIZABETH RICHARDSON
yes its university standard but also very readable and presented with interesting articles from other people & trick questions etc. very deep & thorough but in normal language colourfully presented, easy to read. highly recommended. i used quotes from it for my uni essay. enjoy!
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